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CASE STUDY

Improving the relationship between a CEO and Chairman

client

A multinational Fortune 100 company

coaching mission

Enable the newly appointed CEO to build a constructive working relationship with the Chairman, creating the conditions for shared leadership and future growth.

context

A CEO with a strong track record was brought in to replicate past success. However, a clash of styles with the Chairman was undermining progress. The CEO was visionary and strategic; the Chairman more operational and detail-driven. Tensions in their communication were beginning to affect commercial momentum.

objectives

1. Support the CEO in navigating the transition into his new role.
2. Help him adapt his leadership approach to:

  • Increase self-awareness and emotional intelligence in working with the Chairman.
  • Strengthen key stakeholder relationships more broadly.

approach

Alexander designed a programme of one-to-one sessions with the CEO over 12 months, supplemented by separate conversations with senior colleagues and the Chairman to gain perspective and insight.

outcomes

  • The CEO developed a deeper understanding of the Chairman’s style and adapted his communication accordingly, focusing on pragmatic solutions and incremental progress.
  • By emphasising common values and goals, the CEO rebuilt trust and created a stronger foundation for collaboration.
  • Within a short period, the relationship between the two leaders improved significantly, enabling faster decisions and clearer direction.
    Both leaders reported satisfaction with the results.
  • The CEO extended his coaching engagement for a further 18 months, valuing Alexander as an ongoing thought partner.
Testimonial from client